FAQ

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General

What is Generals Online?

Generals Online is not just another GameSpy emulator - it's a complete reimagining of multiplayer services for Command & Conquer: Generals - Zero Hour.

Built upon the source code released by Electronic Arts, this community-driven project revitalizes and modernizes the game's multiplayer experience, improving stability, client functionality, and overall service reliability - all while preserving the original gameplay you know and love.

What does Generals Online add or change?

Please check the information on our main page.

How do I install Generals Online?

Either run the simple installer (coming soon), or download the zip version and extract the files into your C&C Generals: Zero Hour install directory. The files should be next to your 'generals.exe' file.

How do I run Generals Online?

Run GeneralsOnlineZH.exe or use the desktop shortcut (if you installed using the installer - coming soon).

Does GeneralsOnline work with cracked games?

GeneralsOnline is only tested and developed against the Steam and EA Origin/Play versions of the game.

We do not modify the protections which Electronic Arts has applied to the game in any way, shape or form.

We recommend buying the game on Steam as this is the best place to play at this time.

How do I login?

Generals Online supports 4 login methods currently. Steam, Discord, Generals Online accounts (coming soon), and no account at all (coming soon).

How do I know if the service is online?

You can check the service-status channel in our Discord, or on our Status Page.

How do I report bugs or give feedback?

Our bug tracker will be available soon. Feedback and ideas can be shared in our Discord.

Technical

How do I get updates?

We release updates regularly. Your game will automatically update itself when you enter the multiplayer section of the game.

Do I need software like Radmin, Hamachi, GameRanger etc?

No. Generals Online is standalone and needs no additional software.

Do I need to forward ports and configure my router/network?

Most likely not. 99% of networks shouldn't require you to forward ports. We recommend trying Generals Online without port forwarding first.

I'm in the 1% of networks that needs port forwarding... how can I do that?

We do not pre-define the port you have to use. You can access your router & forward any port you want (UDP).

After you forward your port, navigate to the options in game and enter your selected port in the box. Generals Online will now utilize your specified port.

Note that you will still be able to play GeneralsOnline without manually forwarding a port, but additional latency may be incurred.

Is GeneralsOnline secure?

We utilize the latest industry standard encryption (AES256-GCM) for network traffic. This is more secure than the original C&C Generals game.

I get a Windows Firewall pop-up, what does that mean?

The first time you access the multiplayer menu you may get a Windows firewall pop-up. This is because the application is a 'new application' to the firewall and is attempting network/internet communication. Hitting allow will enable you to proceed.

Relays

What are relays?

Relays allow users who would otherwise be unable to connect to each other to do just that. It behaves similar to the Tunnels system utilized on CNCNet for earlier C&C games.

Do relays impact the experience?

Relays will introduce a little bit of extra latency, but nothing unplayable.

A direct connection would always be preferable, for those with control of their network, we recommend you enable a port mapping technology on your router (e.g. UPnP, NAT-PMP or PCP) to allow Generals to manage connectivity for you, or manually open a port and specify it in the in-game options. For those without complete control of their network, relays are an ample solution.

How does the game select which relay to use?

Relays connections are formed dynamically on a player-to-player basis, ensuring each P2P connection utilizes the server location with the lowest latency for that particular pair of players. Users within one lobby/match can utilize different servers in different regions to achieve optimal latency.

Are relays secure?

Yes. The relay servers do not have access to the encryption keys that would be required to read the traffic they are relaying.

Can I host a relay?

Yes! The more relays and more diversity of regions we have - the better the experience will be. Please visit the Relays page for information on how to host a relay - and thank you!

FAQ